Software Support Engineer

IT · Limassol, Limassol
Department IT
Employment Type Employee: Full-Time
Minimum Experience Mid-level

FXPRIMUS is seeking skilled, motivated and ambitious staff who are looking to build their career within the forex industry. We are a dynamic, growing firm headquartered in Limassol Cyprus, and we provide award-winning online trading solutions to clients all around the world. We are characterised by our safe trading environment and our strict ethical operational activities.

Our staff enjoy an exciting working environment with frequent opportunities for professional growth combined with a competitive remuneration package and frequent company perks.

Position: Software Support Engineer            

Department: IT

Location: Flexible - Cyprus/Malaysia/Belarus


You Will:

  • Monitor systems and logs for anomalies and issues;
  • Monitor the Jira Technical support Queue for incidents;
  • Investigate incidents and escalate when required;
  • Respond to incident reporters within SLA;
  • Analyze incidents and logs and follow the incident trail;
  • Produce a technical description of the incident for the engineering team;

You Have:

  • BSc in Computer Science or Related Field;
  • 3+ years experience in a similar position;
  • Experience with REST APIs and SQL queries;
  • Able to analyze logs, investigate and troubleshoot;
  • Good communication skills, ability to communicate with incident reporters;
  • Capable of writing technical tickets for the engineering teams;
  • Some experience in Python and JavaScript;
  • Excellent problem solving skills;
  • Must be able to work under pressure;

What We Offer:

  • An attractive salary based on candidate's experience and qualifications;
  • Personal development opportunities through on-going on the job training;
  • Corporate Medical Insurance Scheme and additional benefits.

We appreciate your interest in our roles and the company. We will review your CV and if we are ready to move forward with your application, you will be contacted about the next steps.

FXPRIMUS is an equal opportunity employer and we are committed to promote diversity and equality. We care about the privacy of our candidates and all the data you provide to us is maintained in a secure manner and kept confidential.

Thank You

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  • Location
    Limassol, Limassol
  • Department
  • Employment Type
    Employee: Full-Time
  • Minimum Experience